Английский язык для экономистов




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Unit 3

URGENT PROBLEMS OF MARKETING

A. Preliminary discussion

  1. Do you know what marketing is?

  2. How did marketing change in the 20th century?

  3. What methods of merchandising do you know?
B. Pre-reading exercises
B.1 Skim the text and give its key idea.
B.2 Scan the text for the following information.

  1. Why did marketing specialists – including middlemen and facilitators develop?

  2. What are marketing functions and who performs them?

  3. When were chain stores organized?

  4. How have methods of merchandising been changed?
C. Reading

C.1 Read the text and answer the questions.

  1. What did the typical marketing setup use to be in America in the 19th century?

  2. Why is there a little need for exchange goods in a subsistence-level economy?

  3. What supersedes market places in England?

  4. What should marketing begin with?

EVOLUTION OF MODERN MARKETING


Marketing, in economics, is that part of the process of production and exchange that is concerned with the flow of goods and services from producer to consumer. In popular usage it is defined as the distribution and sale of goods, distribution being understood in a broader sense than the technical economic one. Marketing includes the activities of all those engaged in the transfer of goods from producer to consumer - not only those who buy and sell directly, wholesale and retail, but also those who develop, warehouse, transport, insure, finance, or promote the product, or otherwise have a hand in the process of transfer. In a modern capitalist economy, where nearly all production is intended for a market, such activities are just as important as the manufacture of the goods. It is estimated in the United States that approximately 50% of the retail price paid for a commodity is made up of the cost of marketing.

In a subsistence-level economy there is little need for exchange of goods because the division of labor is at a rudimentary level: most people produce the same or similar goods. Interregional exchange between disparate geographic areas depends on adequate means of transportation. Thus, before the development of caravan travel and navigation, the exchange of the products of one region for those of another was limited. The village market or fair, the itinerant merchant or peddler, and the shop where customers could have such goods as shoes and furniture made to order were features of marketing in rural Europe. The general store superseded the public market in England and was an institution of the American country town.

In the United States in the 19th century the typical marketing setup was one in which wholesalers assembled the products of various manufacturers or producers and sold them to jobbers and retailers. The independent store, operated by its owner, was the chief retail marketing agency. In the 20th century that system met stiff competition from chain stores, which were organized for the mass distribution of goods and enjoyed the advantages of large-scale operation. Today large chain stores dominate the field of retail trade. The concurrent advent of the motor truck and paved highway, making possible the prompt delivery of a variety of goods in large quantities, still further modified marketing arrangement, and the proliferation of the automobile has expanded the geographic area in which a consumer can make retail purchases.

At all points of the modern marketing system people have formed associations and eliminated various middlemen in order to achieve more efficient marketing. Manufacturers often maintain their own wholesale departments and deal directly with retailers. Independent stores may operate their own wholesale agencies to supply them with goods. Wholesale houses operate outlets for their wares, and farmers sell their products through their own wholesale cooperatives. Recent years have seen the development of wholesale clubs, which sell retail items to consumers who purchase memberships that give them the privilege of shopping at wholesale prices. Commodity exchanges, such as those of grain and cotton, enable businesses to buy and sell commodities for both immediate and future delivery.

Methods of merchandising have also been changed to attract customers. The one-price system, probably introduced (1841) by A. T. Stewart in New York, saves sales clerks from haggling and promotes faith in the integrity of the merchant. Advertising has created an international market for many items, especially trademarked and labeled goods. In 1999 more than $308 billion was spent on advertising in the United States alone. The number of customers, especially for durable goods, has been greatly increased by the practice of extending credit, particularly in the form of installment buying and selling. Customers also buy through mail-order catalogs (much expanded from the original catalog sales business of the late 1800s), by placing orders to specialized “home-shopping” television channels, and through on-line transactions (“e-commerce”) on the Internet.

There are many possible ways to satisfy the needs of target customers. A product can have many different features and quality levels. Service levels can be adjusted. The package can be of various sizes, colors, or materials. The brand name and warranty can be changed. Various advertising media – newspapers, magazines, radio, television, billboards – may be used. A company’s own sales force or other sales specialists can be used. Different prices can be charged. Price discount can be given, and so on.

Marketing should begin with potential customer needs - not with the production process. Marketing should try to anticipate needs. And then marketing, rather than production, should determine what goods and services are to be developed - including decisions about product design and packaging; prices or fees; credit and collection policies; use of middlemen; transporting and storing policies; advertising and sales policies; and, after the sale, installation, warranty, and perhaps even disposal policies.

This does not mean that marketing should try to take over production, accounting, and financial activities. Rather, it means that marketing - by interpreting customers’ needs - should provide direction for these activities and try to coordinate them. After all, the purpose of a business or nonprofit organization is to satisfy customer or client needs. It is not to supply goods and services that are convenient to produce and might sell or be accepted free.

C.2 Decide whether these statements are True (T) or False (F).

  1. Marketing includes the activities of all those engaged in the transfer of goods from producer to consumer.

  2. Interregional exchange between disparate geographic areas depends on sufficient demand for goods.

  3. In the 20th century independent stores could hardly compete with chain stores, which were organized for the mass distribution of goods.

  4. The simultaneous advent of the motor truck and paved highway, making possible the prompt delivery of a variety of goods in large quantities, still further modified marketing arrangement, and increase in number of the automobile has expanded the geographic area in which a consumer can make retail buying.

  5. Marketing should begin with potential manufactures’ possibility and production process. At the same time marketing should try to anticipate consumers’ needs.
D. Vocabulary

D.1 Read and learn new words:

subsistence (n) a small amount of money or food that is just enough to survive

rudimentary (adj) - simple and incomplete

interregional (adj) having connection among regions

itinerant merchant – a merchant habitually traveling from place to place

peddler (n) - a person who tries to sell by going from place to place (esp. dangerous or illegal drugs)

supersede (v) – to take the place of something (usually something older)

wholesaler (n) a businessman who sells goods in large quantities, (esp. to shopkeepers)

jobber (n)– a dealer buying in large numbers and selling in smaller amount

retailer (n) – someone who sells things to the public in shops

concurrent (adj) existing or happening at the same time

advent (n) the arrival or coming of (an important event, period, invention, etc)

proliferation (n) a rapid increase or spreading

middleman (n) a person who buys goods from producer, and sells to shopkeeper or directly to user

ware (n) – a small article for sale, usually not in a shop

cooperative (n) a firm, farm, shop, etc, one that is owned and run by all the people who work in it

enable (v) – to make able, give the power, means, or right to do something

merchandising (n) the way in which goods are arranged and placed in a store

haggling (adj) arguing, esp. in an attempt to fix a price

trademark (n) a name, sign, or design used on a product to show it is made by a particular company.

durable goods – large expensive products that consumers do not regularly or often buy, for example refrigerators, televisions etc

integrity (n) – strength and firmness of character or principle; honesty

installment buying – a way of buying something by making small, regular payments over an agreed period of time

on-line transaction – a payment or a business deal over the INTERNET

warranty (n) – a written promise that a company gives to a customer, stating that it will repair or replace a product they have bought if it breaks during a certain period of time

D.2 Give English equivalents to the following words and expressions.

  1. покупка в кредит

  2. товары длительного пользования

  3. торговаться из-за цены

  4. вытеснять

  5. возникновение, изобретение

  6. розничный торговец

  7. распространение

  8. совпадающий

  9. средства к существованию

  10. элементарный, примитивный

  11. уличный торговец

D.3 Choose an appropriate word or expression from the box to complete the following sentences.

subsistence rudiment advent concurrent

cooperative enable merchandizing haggle

trademarks durable goods warranty peddling

  1. Ford offers a 12-month basic … on all car parts.

  2. Their road-building equipment is fairly … .

  3. She was sent to prison for … .

  4. They do not have access to sufficient land for … .

  5. He is serving two … prison sentences.

  6. We decided to set up a … .

  7. For the third year in a row, analysts say that Morgans is the best in the industry for creative … .

  8. The company used names similar to well-known … to sell cheap imitations.

  9. People are much better informed since the … of television.

  10. The fall in the value of the pound will … us to export more goods.

  11. It is the custom to … in British and American shops.

  12. Orders to factories for … … which include machinery, household appliances, cars and other items designed to last at least three years, fell to $123.27 billion last month.

D.4 Give synonyms for the italicized words in each sentence below, or briefly explain their meaning.
  1. The one-price system, probably introduced (1841) by A. T. Stewart in New York, saves sales clerks from haggling and promotes faith in the integrity of the merchant.

  2. Customers also buy through mail-order catalogs (much expanded from the original catalog sales business of the late 1800s), by placing orders to specialized “home-shopping” television channels, and through on-line transactions (“e-commerce”) on the Internet.

  3. Wholesale houses operate outlets for their wares, and farmers sell their products through their own wholesale cooperatives.

  4. At all points of the modern marketing system people have formed associations and eliminated various middlemen in order to achieve more efficient marketing


E. Make a summary of the text.

F. Grammar Notes

The Passive

§1. The passive: general information

Active voice and passive voice

In the active, the subject of the verb is the person or thing doing the action:

John cooked the food last night.

In the passive, the action is done to the subject:

The food was cooked last night.

The passive occurs very commonly in English: it is not merely an alternative to the active, but has its own distinctive uses.

§2 Forms of the passive

Passives can be formed in the following ways:

  • to be + past participle: The food is/has been/will be cooked. The food is/was being cooked.

  • modal + to be/to have been + past participle: The food may be/have been cooked.

  • infinitive: to be/to have been + past participle active: The food is to be/was to have been cooked.

  • -ing form: being/having been + past participle: Being/Having been cooked...

§3 Transitive and intransitive verbs

The passive occurs only with verbs used transitively, that is, verbs that can be followed by an object.

There are verbs that can be used transitively or intransitively:

The door opened. (perhaps by itself)

The door was opened. (perhaps by someone)

§4 Uses of the passive

§4.1 The passive voice is a very versatile construction. It is particularly useful when the performer of the action is unknown or irrelevant to the matter at hand. Thus you might write in a memo Office mail is now delivered twice a day where what is important is the frequency of mail delivery, not the identity of the people working in the mailroom.

You can also use the passive voice to conceal the performer of an action or the identity of a person responsible for a mistake: We had hoped to report on this problem but the data was inadvertently deleted from our files. Who deleted the data? By using the passive voice the writer is able to avoid identifying the guilty party. This virtue of obscuring responsibility is in part what makes the passive voice so tempting to anyone working in an organization where something has gone wrong. Since the occasions for avoiding responsibility are multitudinous, passive verbs are bound to thrive for at least the foreseeable future.

Surprisingly enough, you can also use the passive voice to emphasize the performer of the action by putting the performer in a prepositional phrase using by at the end of the sentence: The breakthrough was achieved by Burlingame and Evans, two researchers in the university’s genetic engineering lab. In this way the passive voice functions like a well-run awards ceremony. It creates suspense by delaying the announcement of the names.

§4.2 You may sometimes find it desirable to conjoin a passive verb form with a passive infinitive, as in “The building is scheduled to be demolished next week and The piece was originally intended to be played on the harpsichord. These sentences are perfectly acceptable. But it’s easy for things to go wrong in these double passive constructions. They sometimes end in ambiguity: An independent review of the proposal was requested to be made by the committee. In this sentence, is the committee making the request or doing the review? What is worse, double passives often sound ungrammatical.

§4.3 The Passive is used in factual writing, particularly in describing procedures or processes, academic writing and official letters where we often wish to omit the agent, and use passive.

Nuclear waste will still be radioactive even after 20,000 years, so it must be disposed of very carefully. It can be stored as a liquid in stainless-steel containers which are enclosed in concrete. The most dangerous nuclear waste can be turned into glass. It is planned to store this glass in deep underground mines.

§4.4 Verbs that can be followed by either object +object or object + prepositional object in active clauses can have two corresponding passive forms. The passive form you choose depends on which is more appropriate in a particular context. Compare:


Active

Passive

  • She handed me the plate.

  • I was handed the plate.

  • She handed the plate to me.

  • The plate was handed to me.

Other verbs like this are give, lend, offer, promise, sell, tell, throw.

However, verbs that can’t be followed by object + object in the active have only one of these passive forms:

  • He described me the situation.

  • I was described the situation.

  • He described the situation to me.

  • The situation was described to me.

Other verbs like this include demonstrate, explain, introduce, mention, report, suggest.

F.1 Identify all the passive forms in the text “Evolution of Modern Marketing” and translate the sentences into Russian.

F.2 Write the correct words in the blanks to convert each sentence from passive to active voice.

  1. The company’s tax liability is reduced by a bond received from the foreign government.

The foreign government … .

  1. Under the Code, a foreign tax is defined as any tax imposed by a foreign country or U.S. possession.

… a foreign tax as any tax … .

  1. The land improvements were made by the foreign subsidiary controlled by Atkins, Ltd.

The foreign subsidiary … .

  1. Coronda, Ltd. is not owned by a foreign corporation.

A foreign corporation …

F.3 Rewrite these sentences beginning with (The) + a noun formed from the underlined verb and a passive verb. Choose an appropriate verb tense and make any necessary changes. Which variant sounds more formal?

  1. They will consider the issue at next week’s meeting.

The consideration will be given to the issue at next week’s meeting.

  1. They eventually permitted the site to be used for the festival.

  2. They have transferred the money to my bank account.

  3. They will present the trophy after the speeches.

  4. They will not announce the findings until next week.

  5. They demolished the building in only two days.

  6. They will produce the new car in a purpose-build factory.

F.4 If possible, make a corresponding passive sentence. If it is not possible, write “No passive”.

  1. The committee called on Paula to explain her reasons for the proposed changes.- Paula was called on to explain her reasons for the proposed changes (by committee).

  2. I got down most of what he said in his lecture.- Most of what he said in his lecture ….

  3. When I was young my aunt and uncle looked after me. - When I was young I ……

  4. The surgeons operated on him for nearly 12 hours.- He ….

  5. Sandra let out a scream and she collapsed to the floor.- A scream ….

  6. Hugh takes after Edward – they’re both very well organized. - Edward ….

  7. All his relatives approved of his decision. - His decision ….

G. Speak up

G.1 Answer the following questions.

  1. How important is marketing for a firm and for the whole economy?

  2. Marketing is not an event, but process. How long does the process last?

G.2 Discussion topics

Read the list of concepts of the marketing process. Rearrange them in accordance with their importance.

  • Marketing is more than selling and advertising.

  • Pinpointing consumers’ need.

  • Predicting demand.

  • Establishing distribution systems.

  • Calculating price.

  • Developing communication campaigns.

  • Gauging competition.

H. Reading the English newspaper

H.1 Read the article and do the exercises.
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